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Buy Online & Pick Up In-Store For Free!

Customer Service

  • Shipping & Delivery

    All orders are shipped within 1 business day of receipt of the order. Orders with Ground Shipping are typically received to you within 6 business days. Shipping prices are based on the weight and size of the package, shipping method, and shipping address. Outdoor Traders ships within the continental United States, Alaska, and Hawaii. Tracking information is emailed upon shipment.

  • We're sorry to say we no longer offer Free UPS ground shipping on orders over $99.  Actual shipping charges might differ from estimates during the checkout process and Outdoor Traders may adjust the amount to cover actual shipping fees at our own discretion. 

    We do offer Free In-Store Pickup. Select this option during your checkout process to pick up your purchase at our shop location at:

     318 Washington St.

    Wellesley, MA

    02481

  • Privacy & Security

    We make every reasonable effort to use electronic, physical, and procedural measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction while it is under our control.

    Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement.

    For more details please visit our Privacy Policy page located at the bottom of this page

  • Returns & Exchanges

    Please visit our Shipping and Returns page.

  • Ordering

    You can place an order through this website and our checkout process. However, if you are having difficulty doing so please call us at (781)-214-6799 and we will be happy to assist you.

  • Payment, Pricing & Promotions

    We accept American Express, Discover, Master Card, and Visa credit cards.

  • Viewing Orders

    You can check your order status by either logging into your account or clicking the 'Order Status' link at the bottom of this page.

  • Updating Account Information

    If you need to make any changes to your account to update your personal information please click any of the following links - Log In, Sign In, or My Account. Once you are logged in you will be able to make any of the necessary changes.

    If you are having difficulty logging in please email us at info@outdoortraders.com or call us at
    (781)-214-6799 and we will be happy to help you out.

  • Web Site Terms & Conditions of Use

    The documents, data, information and material contained in the Web Site (the "Site") is provided by Outdoor Traders exclusively for non-commercial and individual use by prospective and confirmed Outdoor Traders customers. By accessing this Site, you are deemed to have agreed to the terms and conditions of this Site If you are not an authorized user and if you do not agree to the terms and conditions of this Site, you may refrain from usage of this Site. Outdoor Traders reserves the right to change the terms, conditions and the material in the Site at any time. Conditions 1. SITE The Site makes available information relating to footwear and accessories owned or managed by Outdoor Traders. 2. TRADEMARKS The Site contains “Outdoor Traders” trade marks and service marks and devices (including the word “Outdoor Traders”) and other valuable trade or service marks owned by Outdoor Traders or licensed to Outdoor Traders to distinguish its services and products. These trade marks and service marks and related intellectual property are protected from copying and simulation under national and international laws and may not be reproduced or copied without the express prior written consent of Outdoor Traders. 3. COPYRIGHT The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site are either owned exclusively by Outdoor Traders or licensed by Outdoor Traders and except as specifically provided in these terms and conditions may not be used, copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical or otherwise, without the prior written approval of Outdoor Traders. You may not, without such approval from Outdoor Traders, create derivative works from any part of the Site or commercialize any information, products or services obtained from any part of the Site. Information received from a third party may be the subject of copyright owned by that third party. 4. USAGE The Site is for your personal non-commercial use and you may download any information solely for that purpose. This right to use the information is not a transfer of title, and is subject to the following restrictions: • the information should not be used for any commercial purpose or public display, performance, sale or rental; • no copyright or other proprietary information should be removed / copied; • the information should not be transferred to another person; • software should not be interfered with in any manner; • every person downloading, reproducing or otherwise using the information must prevent any unauthorized copying or usage of the information; • you will only use the information for lawful purposes and in accordance with these terms and conditions. 5. INFORMATION You accept that all information provided on the Site or any other material accessed through the Site including via any linked web site is general information and is not in the nature of advice. You also accept that all of the information is provided on an "as is" basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the information and the Site or any other material accessed through the Site including via any linked web site. Whilst Outdoor Traders seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Outdoor Traders does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any linked web site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose. In particular Outdoor Traders does not warrant that (a) the information or any other material accessed through the Site including via any linked web site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or (b) your access to information or any other material accessed through the Site including via any linked web site will be uninterrupted, timely or secure. Outdoor Traders is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the information or any other material accessed through the Site including via any linked web site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material. Outdoor Traders may from time to time update, modify or add to the information, including these terms and conditions and reserves the right to make changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new information shall be subject to these terms and conditions. Outdoor Traders does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, Outdoor Traders may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action. 6. CAUTION You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you. You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site, Outdoor Traders does not accept responsibility for any interference or damage to your own computer system, which arises in connection with your use of the Site or any linked web site. Outdoor Traders does not guarantee or warrant that any material available for downloading from the Site or any linked web site will be free from any virus, infection or other condition, which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements. You must ensure that any information which you provide to Outdoor Traders is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of Outdoor Traders or the Information or which may detrimentally interfere with any Outdoor Traders system, data or information. 7. SECURITY & CONFIDENTIALITY Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information. Outdoor Traders does not warrant and cannot ensure the security or confidentiality of any information which you transmit to Outdoor Traders. Accordingly, any information which you transmit to Outdoor Traders is transmitted at your own risk. 9. TERMINATION OF ACCESS If you breach any of these Conditions your access to the Site will terminate immediately without the necessity of any notice being given to you. Access to the Site may be terminated at any time by Outdoor Tarders without notice. The provisions of these terms and conditions excluding, limiting and disclaiming the liability of Outdoor Traders will nevertheless survive any such termination. 10. GENERAL Outdoor Traders does not accept any liability for any failure by Outdoor Traders to comply with these terms and conditions where such failure is due to circumstances beyond its reasonable control. If Shoe Mart waives any rights available to it under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these terms and conditions are invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site. 11. SECURITY If you have been provided with a login and password, then any such login and password are for your personal use only. You may not reveal your login or password to anyone else or permit anyone else to use your login and password to access the Site. You are responsible for maintaining the confidentiality and security of your login and password and accept responsibility for all activities that occur under your account or password. You must notify Outdoor Traders immediately in the event that the security of your login or password has been breached. 12. NOTICES All notices and other communications permitted or required by the provisions of this Agreement may be given by electronic mail or, if by Outdoor Traders, by posting such notice on the Site. Notice is deemed given upon receipt by you if sent by electronic mail or immediately upon posting to this Site. 13. DISCLAIMER In no event shall Outdoor Traders be responsible for any direct, indirect, special, incidental or consequential loss or damage, including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of (a) your use of the Site or any linked web site; or (b) your use of or reliance on information or any other material accessed through the Site including via any linked web site. 14. GOVERNING LAW This terms and conditions shall be governed by the Massachusetts, USA.