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Buy Online & Pick Up In-Store For Free!

Customer Service

  • Shipping & Delivery

    Shipping prices are based on the weight and size of the package, shipping method, and shipping address. Outdoor Traders ships within the continental United States, Alaska, and Hawaii. Delivery time depends on the shipping method selected and the destination of the package.

  • We're sorry to say we no longer offer Free UPS ground shipping on orders over $99.  Actual shipping charges might differ from estimates during the checkout process and Outdoor Traders may adjust the amount to cover actual shipping fees at our own discretion. 

    We do offer Free In-Store Pickup. Select this option during your checkout process to pick up your purchase at our shop location at:

     55 Arch Street

    Greenwich, CT

    06830

  • Privacy & Security

    We make every reasonable effort to use electronic, physical, and procedural measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction while it is under our control.

    Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement.

    For more details please visit our Privacy Policy page located at the bottom of this page

  • Returns & Exchanges

    We're sorry to say we no longer offer returns or exchanges. All sales are final, sorry for any inconvenience.

  • Ordering

    You can place an order through this website and our checkout process. However, if you are having difficulty doing so please call us at (203)-862-9696 and we will be happy to assist you.

  • Payment, Pricing & Promotions

    We accept American Express, Discover, Master Card, and Visa credit cards.

  • Viewing Orders

    You can check your order status by either logging into your account or clicking the 'Order Status' link at the bottom of this page.

  • Updating Account Information

    If you need to make any changes to your account to update your personal information please click any of the following links - Log In, Sign In, or My Account. Once you are logged in you will be able to make any of the necessary changes.

    If you are having difficulty logging in please email us at info@outdoortraders.com or call us at
    (203)-862-9696 and we will be happy to help you out.