Shipping & Returns
We work hard to bring you the best gear, lowest prices, and top notch service so if you're unhappy with your order in any way please let us know so that we can make it right!
Please note that sale items are not returnable or exchangeable; they are final sales.
Shipping prices are based on the weight and size of the package, the shipping method, and the shipping address. Outdoor Traders ships within the continental United States, Alaska, and Hawaii.
Free UPS ground shipping is available to customers whose shopping carts' total over $99 before tax and any applied discount codes. Skis, some equipment, and larger items are excluded from this promotion and will be reflected so during the checkout process. This promotion, Free Shipping Over $99, is not available to packages being shipped to Alaska or Hawaii.
We also offer Free In-Store Pickup. Select this option during your checkout process to pick up your purchase at our shop location at:
55 Arch Street
Returns & Exchanges
Any regularly priced item(s) that are purchased from our online store can be returned for a full refund, excluding shipping charges. Ship all items insured and prepaid as we do not pay for return shipping charges.
For a full refund, the return package needs to be postmarked within 14 days of the original transaction date.
Items must be returned in the original condition; unused and unaltered, include all original tags, original product packaging. Any shipping cartons and packaging materials are excluded.
If you want to exchange your item please note so in your return package and select your desired size, color, etc.
For an exchange or store credit, the return package must be postmarked and received at our Greenwich, CT location within 30 days of the original transaction date.
Ship Returns and Exchanges to:
55 Arch Street
Please note that Outdoor Traders reserves the right to determine, in our sole discretion, the condition of the returned merchandise and has the right to refuse a refund, exchange, or store credit, if we see the item is not in a new resalable condition.